Unable to run interactive software installs via the SW portal while using RDP for SW published in a Managed Software Delivery policy
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Unable to run interactive software installs via the SW portal while using RDP for SW published in a Managed Software Delivery policy
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Article ID: 385591
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Updated On: 05-12-2025
Products
Software Management Solution
Issue/Introduction
Technicians logged into a client computer remotely using RDP would request software via the software portal, but when the policy arrived and ran, it did not show the expected interactive user interface for software installation and configuration.
Environment
Software Management versions 8.7.2 and 8.7.3
Cause
Known issue.
Resolution
This issue has been fixed in our ITMS 8.8 release.