Unable to Uninstall VMtools from VMs running in a non-vSphere environment
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Unable to Uninstall VMtools from VMs running in a non-vSphere environment

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Article ID: 385565

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

  • A Windows VM from vSphere migrated to a non-vSphere environment without uninstalling VMtools.
  • Microsoft Installer fails to uninstall the VMtools.
  • No errors are identified during the uninstallation process. 

Environment

Non-vSphere Environment 

Cause

Upon trying to uninstall VMtools after migrating the VM to a different platform, the vmtools installer will exit due to the VM being run in a non-vSphere environment.

Resolution

  • This is an expected behaviour.
  • VMtools must be uninstalled before the VM is migrated off the vSphere environment.
  • Once the migration is completed, the VM is no longer under the support of VMware by Broadcom.