When attempting to run the "Create and Update Jaspersoft Users" job, it fails with the following error:
Failed to get an instance of ClarityJasperAdmin :: User Id not found
NJS-0401: Execution of job failed.
Run the following commands:
1. admin jaspersoft keystore
2. admin update jasperParameters
3. admin jaspersoft syncPPMContext -userName superuser -password superuser
Note: If you are running a version of CA PPM that is 14.2 or lower, the command in step 3 is not valid in that version. Following the first two steps should resolve the issue.
In the BG logs, the following is noted:
ERROR 2018-02-25 20:08:43,601 [Dispatch pool-5-thread-7 : [email protected] (tenant=clarity)] jaspersoft.ClarityJasperAdmin (clarity:admin:abc Create and Update Jaspersoft Users) Could not login to http://ppmserver:8081/reportservice with username PPM123_jasper
ERROR 2018-02-25 20:08:43,602 [Dispatch pool-5-thread-7 : [email protected] (tenant=clarity)] jaspersoft (clarity:admin:abc Create and Update Jaspersoft Users) Failed to get an instance of ClarityJasperAdmin ::
com.ca.jasper.restAdapter.JasperException: User Id not found