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Create and Update Jaspersoft Users Job Fails


Article ID: 38556


Updated On:


Clarity PPM On Premise


When attempting to run the "Create and Update Jaspersoft Users" job, it fails with the following error:

Failed to get an instance of ClarityJasperAdmin :: User Id not found

NJS-0401: Execution of job failed.



There can be multiple causes for this problem as follows:
1. the Jasper keystore is corrupt
2. the Jasper parameters are out of sync between PPM and Jasper
3. the Jasper Context is out of sync between PPM and Jasper


On-Demand (SaaS) and On Premise


Run the following commands:
1. admin jaspersoft keystore 

  • These commands generate the following files in <install>/config/ and <install>/META-INF/reporting/store/:
  • <orgname>.jks (key store file)
  • <orgname>.properties (information about the key)
  • Copy these files to <Tomcat>/webapps/<jasperwebcontext>/WEB-INF/config where Jaspersoft is installed. For Example: <Tomcat>/webapps/reportservice/WEB-INF/config

2. admin update jasperParameters 
3. admin jaspersoft syncPPMContext -userName superuser -password superuser

Note: If you are running a version of CA PPM that is 14.2 or lower, the command in step 3 is not valid in that version.  Following the first two steps should resolve the issue.

Additional Information

In the BG logs, the following is noted:

ERROR 2018-02-25 20:08:43,601 [Dispatch pool-5-thread-7 : [email protected] (tenant=clarity)] jaspersoft.ClarityJasperAdmin (clarity:admin:abc Create and Update Jaspersoft Users) Could not login to http://ppmserver:8081/reportservice with username PPM123_jasper

ERROR 2018-02-25 20:08:43,602 [Dispatch pool-5-thread-7 : [email protected] (tenant=clarity)] jaspersoft (clarity:admin:abc Create and Update Jaspersoft Users) Failed to get an instance of ClarityJasperAdmin :: User Id not found


1558703052591000038556_sktwi1f5rjvs16l6n.jpeg get_app
1558703050580000038556_sktwi1f5rjvs16l6m.jpeg get_app