Impersonation using REST API
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Impersonation using REST API

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Article ID: 385555

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

REST API offers the capability to impersonate a user.

If a Service Desk Manager User wishes to utilize these impersonation methods through REST API, is this supported?

Environment

Service Desk Manager 17.4.x

Resolution

As of the writing of this article, Service Desk Manager does not support impersonation through REST API.

You may request this by submitting an idea through the Broadcom Ideas Program

Ideas

Additional Information

Impersonation is supported through SOAP Web Services

loginServiceManaged Method

Contact Management Methods