Impersonation using REST API
Article ID: 385555
Updated On: 01-09-2025
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
REST API offers the capability to impersonate a user.
If a Service Desk Manager User wishes to utilize these impersonation methods through REST API, is this supported?
Environment
Service Desk Manager 17.4.x
Resolution
As of the writing of this article, Service Desk Manager does not support impersonation through REST API.
You may request this by submitting an idea through the Broadcom Ideas Program
Additional Information
Impersonation is supported through SOAP Web Services
Feedback
Yes
No
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