SymantecDLPDetectionServerControllerService Starts and Stops after updating Enforce Proxy Configuration

Products

• Data Loss Prevention Core Package

Issue/Introduction

After configuring Enforce to communicate with the cloud, via Enforce to Cloud Proxy settings, the SymantecDLPDetectionServerControllerService starts and appears to be running.

 

Environment

DLP 15.8

DLP 16.0

DLP 16.1

Cause

Enforce to Cloud proxy setting may be using a hostname or FQDN that cannot resolve to an IP address.

Resolution

1. Go to: System > Settings > General > Enforce to Cloud Proxy
2. Configure the Enforce to Cloud proxy setting using an IP address instead of hostname.
3. Save the settings
4. Restart SymantecDLPDetectionServerControllerService on Enforce