Cannot disable krbtgt, K/M user from vSphere Client

Products

• VMware vCenter Server 8.0

Issue/Introduction

When disabling the SSO's default users (krbtgt, K/M) from vSphere Client, UI shows no task and the user remains enabled.

You may see errors like this.

# /var/log/vmware/vsphere-ui/logs/access/localhost_access_log.txt

127.0.0.1 XXX.XXX.XXX.XXX - - [27/Dec/2024:09:23:41 +0900] "PUT /ui/psc-ui/ctrl/psc/tenant/user/krbtgt%2FVSPHERE.LOCAL%40VSPHERE.LOCAL HTTP/1.1" 404 471 200013 - http-nio-127.0.0.1-5090-exec-52 11

# /var/log/vmware/vsphere-ui/logs/vsphere_client_virgo.log

[2024-12-27T09:23:41.069+09:00] [WARN ] p-nio-127.0.0.1-5090-exec-52  org.springframework.web.servlet.PageNotFound                      No mapping for PUT /ui/psc-ui/ctrl/psc/tenant/user/krbtgt%2FVSPHERE.LOCAL%40VSPHERE.LOCAL 

Environment

vCenter Server 8.0 GA
vCenter Server 8.0 U1
vCenter Server 8.0 U2

Cause

This is a known issue about vSphere Client that UI's backend mapping is incorrect and disabling for krbtgt, K/M user is not working.
This issue is  resolved in vCenter Server 8.0 U3 or later.

Resolution

Update vCenter Server 8.0 U3 or later and retry disabling those users again.