Unale to get Inventory/Metrics/Alarms from Solarwinds using RestMon Connector

Products

• DX Operational Intelligence
• DX Operational Observability
• DX OI SaaS

Issue/Introduction

We are using Restmon latest version to collect inventory/Metrics/Alarms data from Solarwinds but RestMon is unable to send data

The restmon collects the data from Solarwinds but when pushing/publishing the data into O2 the RestMon get stuck while ingesting the data 

We have tried:

- increasing the Java Heap to 10GB 
- reducing the Solarwinds query, instead of getting TOP 1000 we have changed it to TOP 100 in the Solarwinds Schema 
- reducing the Batch Size in the RESTMON.JSON to 500 but as per entries in the log the tenant is having performance issues.
- disabling many metrics in the Solarinds profile.

 

Environment

• DX O2 SaaS
• DX O2 24.* OnPremise
• DX OI 2* OnPremise

Cause

The problem is related to defect DE623575

If you are using the OOTB solarwinds schema then you have to update their schema with a fixed schema. This defect is impacting both SaaS and Onprem versions.

Below is an example of the entries indicating the issue, the integration creates a lots of stale edges for OOTB solarwinds restmon based schema:

2024-12-18 02:31:16,743 [AllDataCollector|solarwinds~~solarwinds|4|1734507051823] INFO  TopologyBuilder:185 - solarwinds~~solarwinds - The total number of processed vertices 1118 
2024-12-18 02:31:16,743 [AllDataCollector|solarwinds~~solarwinds|4|1734507051823] INFO  TopologyBuilder:187 - solarwinds~~solarwinds - The total number of processed edges 1691128 

 

Resolution

Upgrade to RESTMON 25.2.1 or higher versions

Additional Information

Techdocs - SolarWinds Integration