User is unable to login when SSO is enabled
Article ID: 385273
Updated On:
Products
Issue/Introduction
The user will not be able to log in directly In CloudHealth as they do not yet have an account created within CloudHealth.
They will have to login via SSO, but first need to have their user account provisioned similarly to other users within the same domain. Your IDP Admin needs to enable the user account in order for the user to successfully login via SSO. Once SSO is enabled within a tenant, there is no way to manually invite users for security reasons.
Resolution
You will need to work with your IdP admin / user admins to ensure the user is provisioned similarly to other users within the same domain.
Once this is done, a CloudHealth Admin within your CloudHealth tenant can then work through the following process to add the user to the correct user groups through manual assignment - https://broadcomcms-software.wolkenservicedesk.com/external/article?articleNumber=283855
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