AgentService#.log shows Error awtcpd not running for agent

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

When attempting to run a startso all, the local agent will not start and the AgentService##########.log files shows the messages:

12:21:53.809 AgentService: .AwComm: lookup FAILED Error awtcpd not running for agent R:[agent name].
12:21:53.809 AgentService: AwE-5107
12:21:53.811 AgentService: .AxOptions: NoErrorMsgProperties=false
ErrorMsg: AwE-5107 awcomm connection error (12/20/24, 12:21 PM) 
Details: R:[agent name][RMI Server IP]:50651 <- 0.0.0.0/0.0.0.0:0
awcomm connection error : R:[agent name] [RMI Server IP]:50651 <- 0.0.0.0/0.0.0.0:0 : awcomm connection error : R:[agent name] [RMI Server IP]:50651 <- 0.0.0.0/0.0.0.0:0 : awcomm connection error : FAILED Error awtcpd not running for agent R:[agent name]. : null
    at com.appworx.shared.code.server.AwComm.A(AwComm.java:230)
    at com.appworx.agent.AgentService.A(AgentService.java:719)
    at com.appworx.agent.AgentService.A(AgentService.java:632)
    at com.appworx.agent.AgentService.<init>(AgentService.java:352)
    at com.appworx.agent.AgentService.main(AgentService.java:931)
Caused by: awcomm connection error : R:[agent name] [RMI Server IP]:50651 <- 0.0.0.0/0.0.0.0:0 : awcomm connection error : FAILED Error awtcpd not running for agent R:[agent name]. : null
    at com.appworx.shared.code.server.AwComm.A(AwComm.java:225)
    ... 4 more
Caused by: awcomm connection error : FAILED Error awtcpd not running for agent R:[agent name]. : null
    at com.appworx.shared.code.server.AwComm.A(AwComm.java:297)
    at com.appworx.shared.code.server.AwComm.A(AwComm.java:220)
    ... 4 more

Resolution

This error is caused by the agent being unable to communicate with the RMI Server.  More information should be found in the RMI Server log.