vSphere UI reports an error "Update option values: A general system error occurred: Internal error message".

Products

• VMware SDDC Manager

Issue/Introduction

Symptoms:

 

• The vSphere Client is flooded with error messages: Update option values: A general system error occurred: Internal error message




• A syslog configuration is applied on the affected host(s). One very common example is a vRealize Log Insight implementation on a VCF environment.
  
  
• ESXi logs contains errors similar to the excerpt below:
  
  /var/log/hostd.log
[Originator@6876 sub=Hostsvc.SyslogConfigProvider opID=101d0a8-2f-0cb2 sid=52e2a97b user=vpxuser:domain\user] Failed to set global syslog configuration : Failed to resolve remote host hostname.domain.com.
[Originator@6876sub=AdapterServer opID=101d0a8-2f-0cb2 sid=52e2a97b user=vpxuser:domain\user] AdapterServer caught exception; 
<<52e2a97b-5253-20e1-9672-0a5dafdebb5d, <TCP '127.0.0.1 : 8307'>, <TCP '127.0.0.1 : 11375'>>, ha-adv-options, vim.option.OptionManager.updateValues, <vim.version.v8_0_2_0, internal, 8.0.2.0>, 
[N11HostdCommon18VmomiAdapterServer19ActivationResponderE:0x0000006bc1782ee8]>, N5Vmomi5Fault11SystemError9ExceptionE(Fault cause: 
vmodl.fault.SystemError
--> )
-->
[Originator@6876 sub=Vimsvc.TaskManager opID=101d0a8-2f-0cb2 sid=52e2a97b user=vpxuser:domain\user] Task Completed : haTask-ha-host-vim.option.OptionManager.updateValues-xxxxxx Status error
[Originator@6876 sub=Solo.Vmomi opID=101d0a8-2f-0cb2 user=vpxuser] Throw vmodl.fault.SystemError
[Originator@6876 sub=Solo.Vmomi opID=101d0a8-2f-0cb2 user=vpxuser] Result:
--> (vmodl.fault.SystemError) {
-->    reason = "Internal error",
-->    msg = "",

Environment

VMware Cloud Foundation
VMware vSphere ESXi
VMware vCenter Server

Cause

Issue is related with an incorrect DNS resolution of the configured syslog server on the affected host(s).

Resolution

Check ESXi DNS configuration:

Identifying issues with and setting up DNS name resolution on ESXi Server