MUX - Import from CSV in Production produces warnings when exact same file had no issues in non-prod environment.

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

You are attempting to import custom object records using CSV file which worked just fine in Production but throwing warnings in non-production environment.

CSV Import Completed (with warnings)

'Your Attribute' : attribute(s) are not supported

You also confirmed that the attribute it is complaining about does exist in Production and it is Active.

Environment

16.2.3, 16.3.0

Resolution

API Attribute ID did not match between non-production and production environment.

API Attribute ID needed to be updated to match non-production environment.