After upgrading to HCX version 4.10.2, users may experience intermittent authentication failures and web service disruptions. These manifest as "invalid username or password, or too many active sessions
" errors when attempting to access the HCX UI, despite having valid credentials.
The system exhibits multiple concurrent symptoms
invalid username or password, or too many active sessions
" error when attempting to access the HCX UI or authenticating site pairsCloud resources are unavailable
" message appears in the UI workload mobility pageRemote Endpoint Failed
error when going to Extend Network Extension due to site pair authentication/common/logs/admin/web.log
2024-##-## UTC [https-jsse-nio-8443-exec-8, , , TxId: ] ERROR o.a.c.c.C.[.[.[.[dispatcherServlet]- Servlet.service() for servlet [dispatcherServlet] in context with path [] threw exception [Handler dispatch failed; nested exception is java.lang.OutOfMemoryError: unable to create native thread: possibly out of memory or process/resource limits reached] with root cause
java.lang.OutOfMemoryError: unable to create native thread: possibly out of memory or process/resource limits reached
Http failure response for https://<vc-ip/fqdn>/plugins/com.vmware.hcx.plugin~4.10.2.24404456~115218814/<hcx-ip/fqdn>-443/vsphere-client/ui/hcx/hcx-ui/rest/hybridity/api/sessions: 500 Internal Server Error
VMware HCX 4.10.2
This issue is resolved in VMware HCX 4.10.3 and later, available at Broadcom downloads.
To recover from the issue follow one of the below options :
systemctl stop web-engine
systemctl start web-engine
NOTE: Reboot of HCX Manager will cause access to migrations and management of Network Extensions to be temporarily unavailable
If the error persists after following these steps, contact Broadcom Support for further assistance.
Please provide the below information when opening a support request with Broadcom for this issue.
Collect Source and Target HCX log bundles from HCX 9443 page with HCX database dump selected. Refer Gather Technical Support Logs
This issue affects all deployment types in HCX 4.10.2 and can impact multiple services, including
The upgrade to 4.10.3 or later versions includes significant improvements to session handling and resource management, providing a permanent resolution to these issues.