Error: E190099 Autosys_UAT Event server - Connection exception encountered. CAUAJM E 10062 Failed to get initial configuration from AutoSys Application Server(s)..

Products

• Autosys Workload Automation

Issue/Introduction

AutoSys server definition in WebUI does not validate successfully. Below error is seen:

Error: E190099 Autosys_UAT Event server - Connection exception encountered. CAUAJM E 10062 Failed to get initial configuration from AutoSys Application Server(s)..
Confirmation: 1190220 The CSAM is configured properly for the ports 9000, 49152.
Warning: W190218 Autosys_UAT Event_server - The monitoring id validation was skipped due connection problems.

Environment

AutoSys Workload Automation

Cause

The error happens when EEM / Encryption settings in WebUI Configuration tab are different from what AutoSys has

Resolution

• Ensure the Instance name of AutoSys is correct
• Verify that the AutoSys Server (hostnames) defined are the correct ones too
• Check if the port defined for Autosys is correct there (9000 is the default port, it is a Virtual Port and not a real port)
• Verify if EEM option is set to Enabled in WebUI  and if it is enabled in the AutoSys instance above (autosys_secure  should show it on the AutoSys server side)
• Ensure the Encryption settings are the same between AutoSys server and WebUI
  • $AUTOUSER/config.<instance>   -->  UseEncryption    verses Encryption option set to None/Default/AES on the WebUI side. 
  • If a custom key was used during the configuration of AutoSys, use the same key in the WebUI configuration too)
• After appropriate changes are done to ensure consistency, it is recommended to restart application server /WebUI for this to function properly

Additional Information

Additionally confirm consistent values are being used for the EnablePmux and EnableSSL settings in csampmux.

Run the following to review the csampmux settings (run this on all AE and WCC hosts as root) :

$CSAM_SOCKADAPTER/bin/csamconfigedit display 

$CSAM_SOCKADAPTER/bin/csamconfigedit port=<AutoServerPort> display

$CSAM_SOCKADAPTER/bin/csamconfigedit portrange=49152-50176 display

 

Example of how to change a value:

$CSAM_SOCKADAPTER/bin/csamconfigedit port=9000 EnablePMUX=True

NOTE: A kill of existing csampmuxf  process (on each node)  and a restart of the application server / WebUI is needed to reflect any changes made.