SOI manager is not running after upgrade to SOI 4.2 CU5

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

SOI manager is not running after upgrade to SOI 4.2 CU5

looking at soimgr-debug.log

2024-12-13T19:59:10,014 INFO  [ServletInit] ?.() [] - ERROR | Could not instantiate connection provider
java.lang.ClassCastException: com.ca.sam.manager.hibernate.Decrypter cannot be cast to org.hibernate.connection.ConnectionProvider
    at org.hibernate.connection.ConnectionProviderFactory.newConnectionProvider(ConnectionProviderFactory.java:73)
    at org.hibernate.connection.ConnectionProviderFactory.newConnectionProvider(ConnectionProviderFactory.java:56)
    at org.hibernate.cfg.SettingsFactory.createConnectionProvider(SettingsFactory.java:414)
    at org.hibernate.cfg.SettingsFactory.buildSettings(SettingsFactory.java:62)
    at org.hibernate.cfg.Configuration.buildSettings(Configuration.java:2073)
    at org.hibernate.cfg.Configuration.buildSessionFactory(Configuration.java:1298)
    at com.ca.sam.manager.hibernate.HibernateUtil.waitForDatabase(HibernateUtil.java:81)
    at com.ca.sam.manager.servlet.ManagerInitServlet.startComponents(ManagerInitServlet.java:185)
    at com.ca.sam.manager.servlet.ManagerInitServlet.initialize(ManagerInitServlet.java:134)
    at com.ca.sam.common.HttpServlet$InitTask.run(HttpServlet.java:234)
    at com.aprisma.util.thread.JobQueue.runJobThread(JobQueue.java:409)
    at com.aprisma.util.thread.JobQueue.access$400(JobQueue.java:43)
    at com.aprisma.util.thread.JobQueue$JobRunnable.run(JobQueue.java:136)
    at java.lang.Thread.run(Thread.java:750)

2024-12-13T19:59:10,014 INFO  [ServletInit] ?.() [] - Manager initialization failed [count=19]. Will try again after 15 seconds.

Environment

SOI 4.2 CU5

Cause

outdated jar file is not deleted.

Resolution

please verify if /soi/tomcat/lib/hibernate-3.2.6.ga.jar exist, if so, please remove it and restart the services