We have a need to have the device name populated in the 'Short Description' field of the SNOW Incident.
A custom mapping can be created to accomplish this.
Customize DX NetOps Spectrum to CA NIM Field Mapping
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/24-3/integrating/ca-spectrum-and-service-desk-integrations/alarm-fields-rest-examples-and-attribute-mapping.html#concept.dita_c2d131a5f263865b82692a09b5a41913ae57a18d_CustomizeSpectrumtoCANIMFieldMapping
Copy the nim-mappings-config.xml file
From: <SPECROOT>\WEB-INF\svdsk\config\ directory
To: <SPECROOT>\custom\svdsk\config\ directory
Prerequisites:
In the nim-mappings-config.xml file (the one under the custom folder) add the attribute mapping for the Model_Name/0x1006e to customField1
Note: If you already have a mapping configured for customFieldx please use the next available field 2-5.
<attribute-mappings> <Mapping> <model-attribute>0x1006e</model-attribute> <NIMField>customField1</NIMField> </Mapping> </attribute-mappings> |
ex. $SPECROOT\custom\svdsk\config\nim-mappings-config.xml
OneClick tomcat needs to be restarted cd $SPECROOT/tomcat/bin
./stopTomcat.sh
<wait ~ 60secs for process to stop and port to free>
./startTomcat.sh
Once this is done you can then map customField1 to 'short description'
1. Access the NIM UI on your OneClick Server performing the Integration
https://<oneClickServerName>:8443/ca-nim-sm/ui/login.jsp
2. Login using:
nimadmin / nimadmin
3. Click on 'Customizations'
4. On the mappings screen
- name is mapped to 'short description' by default, change 'name' to
5. Click the 'Save' button on the top of the screen
The changes should take effect for new incidents raised after the changes.