Showing user and system description for status change in xFlow timeline

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

How to show the two descriptions (system and user) of SDM tickets in xFlow timeline when the status is updated.

Environment

Service Desk Manager / xFlow 17.4

Resolution

It is important to mention that this is a customization so if you upgrade xFlow (i.e. apply a RU patch), the changes of the activityFeed.html file will get lost and you would need to redo the changes again.

Please test the following steps in a non-PROD environment:

1. Stop xFlow Services

2. Take a backup of activityFeed.html (C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\apps\l1\features\tickets\detail\activityfeed\activityFeed.html) and move to a backup folder.

3. Edit the activityFeed.html (C:\Program Files\CA\xFlow\APPS\Services\incidentmicroservice-17.0.479\public\apps\l1\features\tickets\detail\activityfeed\activityFeed.html) and add the following div tag:

<div ng-if="!activity.ModifiedFields" ng-bind="activity.action_desc"></div>

action_desc refers to the system description

The div tag needs to be placed right below (or above) the following code:

<div ng-if="!activity.ModifiedFields" ng-bind="activity.description"></div>

4. Save Changes

5. Stop xFlow services > delete xFlow cache by deleting \CA\xFlow\APPS\temp\CasmPlayApi folder

6. Clear web browser cache

Additional Information

How to view ticket activity System Description in xFlow\Service Point