Renamed device shows old device name in the DX NetOps portal and
Article ID: 384714
Updated On:
Products
Network Observability
CA Performance Management
Issue/Introduction
Renamed devices are showing the old name in the Data Aggregator monitored device and Netops Portal
When looking at the Details tab:
The Host Name is blank, this means the device is using sysName for naming, as the device is not available in DNS
The System Name is correct
The Name is the old name.
Environment
DX NetOps Performance Management all supported versions
Cause
The System metric family is updated every 24 hours by default via the System Information monitoring profile.
This does update the System Name field by polling sysName.0 but does not update the device name
Resolution
To update the name:
1) Click the rediscover button on the Data Aggregator Device Admin page for the device.
2) Run/schedule a discovery profile discovery that includes the device.
Additional Information
Feedback
Yes
No
Powered by
