Notification with External Files can't send through RA Agent

Products

• Automic SaaS
• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

When kicking off a notification object of type Email that has "External Files" checked on the settings:

In the RA agent log when the email attempts to send, it shows the following in the RA log:

20241114/120158.708 - U02003012 An unknown message from partner 'AUTOMIC#CP003' could not be processed.
20241114/120158.708 - U00009907 Memory view 'Received 6465 bytes from AUTOMIC#CP003' (Address='n/a', Length='006465')
20241114/120158.709 -           00000000  01085543 45585641 5220FF16 19000053  >..UCEXVAR .....S<
20241114/120158.709 -           00000010  4E444D41 494C3230 31640005 00000041  >NDMAIL201d.....A<
20241114/120158.709 -           00000020  6C657274 3A204155 54383837 36443A30  >lert:   ...

No email is received in this case

Cause

Defect

Resolution

This has been fixed with the RA Core for 24.2.0 HF3 and 24.3.0 and higher.