ConnectALL Dashboard redirecting to end applications on Sync Failure - ServiceNow
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ConnectALL Dashboard redirecting to end applications on Sync Failure - ServiceNow

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Article ID: 384474

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Updated On:

Products

ConnectALL ConnectAll On-Prem ConnectAll SaaS

Issue/Introduction

Steps to Reproduce: 

  1. Create an automation between Rally and ServiceNow
  2. Simulate a Sync Failure on one of the record.
  3. Update the 'last_sync_error' in record_map table with the encrypted string attached 'sync_failure_encrypted_string.txt'
  4. Login to Dashboard and search for the RecordID where you updated the last_sync_error.

Actual Results: 
Wait for a few seconds, and notice the ConnectALL Dashboard getting redirected to ServiceNow Developer Portal
 

Expected Results: 
User should not be redirected to ServiceNow leaving ConnectALL UI

Environment

3.x onwards

Cause

DE156476

Resolution

Delete error from last_sync_error for said record in record_map

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