The "Notify users when a device is quarantined" option in ICDM does not work as expected.
search cancel

The "Notify users when a device is quarantined" option in ICDM does not work as expected.

book

Article ID: 384447

calendar_today

Updated On:

Products

Endpoint Security Complete

Issue/Introduction

You are configuring the device quarantine option.

When the "Notify users when a device is quarantined" option is enabled, users will not actually receive any notification or warning on the machine informing them of the isolation.

Cause

Symantec identified an issue with this functionality; the fixed length buffer was not large enough to hold the body of the message. 

Resolution

A fix is planned in 14.3 RU10, where we will dynamically allocate the memory to solve the problem.