ValidateMultiple VIP API failed with reason code 49F2

Products

• VIP Service

Issue/Introduction

When the ValidateMultiple API is invoked with an array of Credential IDs and a single OTP to validate against all provided credentials, it fails to recognize SMS credentials, resulting in the following status in the SOAP response:

<Status>
<ReasonCode>49F2</ReasonCode>
<StatusMessage>Token ID not found</StatusMessage>
</Status>

Environment

VIP Service

Resolution

The ValidateMultiple API does not support SMS, Email, Voice, or Service based credentials.