Changing the width of the left pane in xFlow

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

In some scenarios, it may be of interest to change the width of the left pane in the xFlow interface.  A common reason is to accommodate naming protocols for the work lists and queues that are being defined in xFlow.

Environment

Release:  17.4 or higher
CA Service Desk Manager

Cause

At the present time, xFlow does not support changing the width of this frame interactively, namely clicking on the right edge of the pane and dragging to the right to resize it.  The following was found to be a way to change the parameter for the width of this pane.  However, this is not a supported method and approach, and will involve modifying files which may in turn be replaced in subsequent product updates.  

Resolution

- Consider the original form display as follows, with the objective to adjust the width of the left pane:

- Stop all services on xFlow.

- Access the xFlow server install dir, location APPS\Services\incidentmicroservice-17.0.479\public\resources\css directory

- Back up file "casm-ux-aria-styles.css" to a separate location.  Do not copy/paste in the same location and create a "casm-ux-aria-styles - Copy.css"

- Edit the present "casm-ux-aria-styles.css" file in a text editor.  You may need to use an editor which supports line wrap and a robust text search as the entire content of the file is kept on a single, contiguous line.

- Using the replace tool of your text editor, locate the text "globalpane{float:left;min-width:232px" and replace the text with "globalpane{float:left;min-width:500px".

- Save the "casm-ux-aria-styles.css" file.

- Start xFlow services back up.

- On a given browser that is being used to access xFlow, clear the browser cache, preferably of all content stored in cache.

- login to xFlow.  The pane width will appear thusly:

 

Additional Information

The above method is provided for informational purposes, with the understanding that this is not a supported procedure.  End users who choose to leverage the above procedure are solely responsible for the testing and deployment.  As previously stated, future product updates may affect the above.

Broadcom has not tested the above and cannot warrant for any consequences for the above change.  Please test the above in a non-production environment before attempting in production.  

Broadcom will not be able to provide further guidance or assistance with regards to the above instructions.