Upgrading VLSR 8.8 to 9.0 or 9.0.1 fails with error "Operation Failed. Failed to retrieve update."

Products

• VMware Live Recovery

Issue/Introduction

drconfig.log:

2024-12-13T20:47:30.168Z verbose drconfig[01197] [SRM@6876 sub=DrConfigCloudConnectionManager] Checking for active DPX agent
2024-12-13T20:47:30.168Z info drconfig[01197] [SRM@6876 sub=ServiceControl] Retrieving status for service dr-dpx-agent
2024-12-13T20:47:30.220Z error drconfig[01197] [SRM@6876 sub=ServiceControl] Command "/usr/bin/systemctl cat dr-dpx-agent" exit code: 1
--> stderr:
--> No files found for dr-dpx-agent.service.
-->
2024-12-13T20:47:30.221Z panic drconfig[01197] [SRM@6876 sub=Default] Application error: N7Vmacore15SystemExceptionE Failed to get status for dr-dpx-agent
--> No files found for dr-dpx-agent.service.
--> : The connection was closed by the remote end during handshake. (1)
--> [context]zKq7AVECAAQAANjOcAEPZHJjb25maWcAAG0YT2xpYnZtYWNvcmUuc28AAFIkJQDXsCIALBkcATcoD2xpYmRyLWNvbmZpZy11dGlscy5zbwABAI0EAuBfF2RyLWNvbmZpZ3VyYXRvcgADDX0LbGliZHItdm1vbWkuc28AAw19CwLdVAgCC8wJBIZ9C2xpYmRyLXZtYWNvcmUuc28AAntXBwUKfwJsaWJjLnNvLjYAAo0KCA==[/context]
--> [backtrace begin] product: VMware vCenter Site Recovery Manager, version: 9.0.2, build: build-24170200, tag: drconfig, cpu: x86_64, os: linux, buildType: release
--> backtrace[00] libvmacore.so[0x004F186D]
--> backtrace[01] libvmacore.so[0x00252452]: Vmacore::System::Stacktrace::CaptureWork(unsigned int)
--> backtrace[02] libvmacore.so[0x0022B0D7]: Vmacore::System::SystemFactory::CreateQuickBacktrace(Vmacore::Ref<Vmacore::System::Backtrace>&)
--> backtrace[03] libvmacore.so[0x001C192C]: Vmacore::Throwable::Throwable(std::__cxx11::basic_string<char, std::char_traits<char>, std::allocator<char> >&&)
--> backtrace[04] libdr-config-utils.so[0x000F2837]
--> backtrace[05] libdr-config-utils.so[0x00048D00]
--> backtrace[06] dr-configurator[0x00175FE0]
--> backtrace[07] libdr-vmomi.so[0x000B7D0D]: Dr::VmomiLifetimeMixin::_Activate(bool)
--> backtrace[08] libdr-vmomi.so[0x000B7D0D]: Dr::VmomiLifetimeMixin::_Activate(bool)
--> backtrace[09] dr-configurator[0x000854DD]
--> backtrace[10] dr-configurator[0x0009CC0B]
--> backtrace[11] libdr-vmacore.so[0x000B7D86]: Dr::DrApp::Run(std::function<int ()> const&)
--> backtrace[12] dr-configurator[0x0007577B]
--> backtrace[13] libc.so.6[0x00027F0A]
--> backtrace[14] dr-configurator[0x00080A8D]

Environment

VMware Live Site Recovery 8.x

Cause

This is a known issue.

Resolution

This issue has been fixed in VLSR 9.0.2.1