Certificate operations in SDDC Manager fail with "Error writing trusted certificate configuration APPLIANCE_TRUST_STORE_CREATION_FAILURE "
search cancel

Certificate operations in SDDC Manager fail with "Error writing trusted certificate configuration APPLIANCE_TRUST_STORE_CREATION_FAILURE "

book

Article ID: 384256

calendar_today

Updated On:

Products

VMware SDDC Manager / VCF Installer

Issue/Introduction

  • Adding or removing certificates while registering or de-registering product will fail
  • Common services logs contain the following exception 
     "Error writing trusted certificate configuration APPLIANCE_TRUST_STORE_CREATION_FAILURE Not able to create trust store AccessDeniedException: /etc/vmware/vcf/commonsvcs/trusted_certificates.store.new" 

Cause

 A file was manually created with the name trusted_certificates.store.new or cacerts.new in /etc/vmware/vcf/commonsvcs and vcf_commonsvcs:vcf has no permissions to write to the file 

Resolution

  1. Take a snapshot of SDDC manager
  2. Open an SSH session to the SDDC Manager.
  3. Locate and delete the problematic file depending on the exception, i.e. either delete /etc/vmware/vcf/commonsvcs/trusted_certificates.store.new or /etc/vmware/vcf/commonsvcs/cacerts.new
Powered by Wolken Software