Customer installed the Symantec Endpoint Protection [SEP] client but after reboot error is seen on the SEP UI
""Firewall is not functioning correctly. Your protection definition may be damage or your product installation may be corrupt"
In the Setupapi.log file below error are seen
>>> [Install network driver - symc_teefer2]
>>> Section start 2024/11/04 16:39:20.300
cmd: "C:\Program Files\Symantec\Symantec Endpoint Protection\14.3.9210.6000.105\Bin64\installTeefer.exe" -l 2 -s "C:\Program Files\Symantec\Symantec Endpoint Protection\14.3.9210.6000.105\Bin64\TeeferWin8\"
dvi: Installing new driver
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dvi: Selected driver:
dvi: INF path C:\WINDOWS\INF\oem277.inf
dvi: INF section Install
dvi: INF version 14.3.9505.7000
dvi: {_SCAN_FILE_QUEUE} 16:03:20.180
sig: {_VERIFY_FILE_SIGNATURE} 16:03:20.183
sig: Key = Teefer.sys
sig: FilePath = C:\WINDOWS\system32\DRIVERS\Teefer.sys
sig: Catalog = C:\WINDOWS\System32\DriverStore\FileRepository\teefer.inf_amd64_1b07a813ea05472b\teefer.cat
! sig: Verifying file against catalog 'teefer.cat' failed.
! sig: Error 2: The system cannot find the file specified.
SEP 14.3 Ru6
The machine had SEP 14.3.9687.7000.105 previously installed and then uninstalled. However, this uninstall seems to have left some junk behind. So, the 9210 i.e. 14.3 RU6 installation is still trying to find 9687 i.e. 14.3 Ru7 teefer.sys which does not exist. Causes 9210 i.e. 14.3RU 6 Teefer.sys installation failure.