Message Audit Log query shows more senders or recipients than intended.
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Message Audit Log query shows more senders or recipients than intended.

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Article ID: 384244

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Updated On:

Products

Messaging Gateway

Issue/Introduction

When searching for messages in the Message Audit Log (MAL) from the Control Center Status > Message Audit Logs page, the results contain more than the expected sender or recipient depending on the query. For instance, searching for all messages with recipeint test@testdomain.com will show You the messages from test@testdomain.com but also from usertest@testdomain.com as the keyword test@testdomain.com can be found on both.

Cause

This is expected based on the operation of Message Audit Logging and search engine.

Resolution

Check out only the MAL records for the desired sender or recipient. For more details about message audit logs refer to the documentation.