In windows server APMIA CPU:TotalUtilPercent always showing 0%
Article ID: 384137
Updated On:
Products
Issue/Introduction
Post the crowd strike issue in windows in july 2024in few windows server APMIA CPU:TotalUtilPercent is always 0% and CPU core metrics also not displaying also not showing min max values as shown in the screen shot.
Metric Screenshot:
Environment
APMIA(23.3 and 24.x) +host monitor extension
Win 2019 standard under
Cause
From the debug of sysedge and system log we have found below:
from the logs, when we quried for cpu(.3.6.1.4.1.546.13.1.1.1) we are getting the below error.
0356040 2024-11-06 05:47:49.57 [D]-2d94- se/snmp_vars.c[342] : getStatPtr(): Looking for OIDs '1.3.6.1.4.1.546.13.1.1.1'
0356041 2024-11-06 05:47:49.57 [W]-2d94- se/nt_kernel.c[3167] : get_processor_stats_perf(): get_proc_stats: Processor Object was not not found in Performance Registry, CPU utilization is not available
0356042 2024-11-06 05:47:49.57 [W]-2d94- se/nt_kernel.c[3248] : prepare_cpu_structures(): Failed getting number of CPUs. Got -1. CPU statistics are not available!
0356043 2024-11-06 05:47:49.57 [W]-2d94- se/nt_kernel.c[3167] : get_processor_stats_perf(): get_proc_stats: Processor Object was not not found in Performance Registry, CPU utilization is not available
0356044 2024-11-06 05:47:49.57 [W]-2d94- se/nt_kernel.c[3248] : prepare_cpu_structures(): Failed getting number of CPUs. Got -1. CPU statistics are not available!
Resolution
1> We have cross verified that the performance object for process is enabled for windows system via checking
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\PerfProc\Performance registry key values and performance monitor utility output data
2> So tried resetting resting all the performance counter. with the below command followed by system re-boot.
Open the command prompt, then
cd c:\windows\system32
lodctr /R
cd c:\windows\sysWOW64
lodctr /R
3> Once the system is up then restarted the APMIA and sysedge service ,the metric started reporting .
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