ntdll.dll, version: 10.0.17763.6414 id crashing Frequntly

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

ntdll.dll, version: 10.0.17763.6414 id crashing Frequently with below event log:-

Log Name:      Application
Source:        Application Error
Date:          2024-10-31 06:11:19
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PVWNIMM1.Management.atg.se
Description:
Faulting application name: controller.exe, version: 0.0.0.0, time stamp: 0x66b5fad2
Faulting module name: ntdll.dll, version: 10.0.17763.6414, time stamp: 0xd2a47020
Exception code: 0xc0000005
Fault offset: 0x00000000000100b7
Faulting process id: 0x3ad4
Faulting application start time: 0x01db2b5325091c70
Faulting application path: D:\Program Files (x86)\Nimsoft\robot\controller.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 2a96f125-b996-4658-bcb1-5b1842ac06eb

Environment

UIM 23.42

wasp 23.42

 

Resolution

Follow the below step:-

 

• Download the attached wasp.zip and put it in archive (version 23.4.2.1)
• Deploy the wasp.zip 23.4.2.1 on the problematic robot ( primary server)