vDefend SSP Alarm: Scheduled Backup Error

Products

• VMware vDefend Firewall
• VMware vDefend Firewall with Advanced Threat Prevention

Issue/Introduction

Problem: Scheduled backup failed

Symptom: Failed to complete the scheduled backup Alarm

Impact: Failing to take scheduled backup can lead to non-recovery of Security Services Platform from that point of time via restore

Environment

vDefend SSP >= 5.0

Cause

 

List of validation failures:

• NSX is not onboarded.
• Security Services Platform is not in healthy state.
• SFTP backup server is not accessible.
• Security Services Platform upgrade/backup or restore operation is already under progress.
• Feature install or uninstall is under progress.
• App Scale Up/Out operation from Security Services Platform is under progress.
• Security Services Platform Installer connectivity is down or unable to access Helm/Docker repos.
• Node Scale out is under progress from Security Services Platform Installer.
  
  

List of product issues:

• Failed to trigger backup due to infra issues like storage/connectivity etc.
• Failed to complete backup due to other product issues.

Resolution

Maintenance Window Required: No

• If scheduled backup failed due to validation issues then trigger backup manually from SSP UI.
• If scheduled backup failed due to product issues then check backup logs and contact administrator for help.

For validation of the same , please contact Broadcom Support for further assistance