NAPP 4.2 deployment stuck at 70% registering platform

Products

• VMware vDefend Firewall with Advanced Threat Prevention
• VMware vDefend Firewall

Issue/Introduction

NAPP 4.2 Deployment fails at registering Platform and we see the below symptoms in Logs :

 

24-12-10 16:56:04 WARNING  api_request:47 [MainThread] - Retry #5: Remote node request failed with error msg: GET /napp/api/v1/platform/features/intelligence/config returned status: 500, body: b'{"code":500,"message":"Unable to get feature configuration due to: unable to lookup chart \\"oci://projects.registry.vmware.com/nsx_application_platform/helm-charts/nsx-intelligence-precheck\\", missing registry client"}\n',

2024-12-10 16:56:04 ERROR    api_request:29 [MainThread] - Description: GET: /napp/api/v1/platform/features/intelligence/config

2024-12-10 16:56:04 ERROR    api_request:30 [MainThread] - Request failed with error msg: GET /napp/api/v1/platform/features/intelligence/config returned status: 500, body: b'{"code":500,"message":"Unable to get feature configuration due to: unable to lookup chart \\"oci://projects.registry.vmware.com/nsx_application_platform/helm-charts/nsx-intelligence-precheck\\", missing registry client"}\n'

2024-12-10 16:56:04 ERROR    __main__:447 [MainThread] - Exit unexpectedly

Traceback (most recent call last):

  File "/config/vmware/napps/charts/nsx-ap/files/registration/registration.py", line 445, in <module>

    main(args)

  File "/config/vmware/napps/charts/nsx-ap/files/registration/registration.py", line 399, in main

    _get_features_intelligence_config(fqdn)

  File "/config/vmware/napps/charts/nsx-ap/files/registration/registration.py", line 79, in _get_features_intelligence_config

    assert_request_success(

  File "/config/vmware/napps/charts/nsx-ap/files/registration/api_request.py", line 31, in assert_request_success

    raise RuntimeError("Request failed with error msg: %s" % error_msg)

RuntimeError: Request failed with error msg: GET /napp/api/v1/platform/features/intelligence/config returned status: 500, body: b'{"code":500,"message":"Unable to get feature configuration due to: unable to lookup chart \\"oci://projects.registry.vmware.com/nsx_application_platform/helm-charts/nsx-intelligence-precheck\\", missing registry client"}\n'

2024-12-10 15:56:04,675 ERROR nsx_kubernetes_lib.vmware.kubernetes.common.utility[59]:execute Unexpected error occurred:

2024-12-10 15:56:04,675 ERROR __main__[53]:main Error executing function execute_registration_script. Error message:

 

Environment

NAPP 4.2

Cause

In environments with a proxy, URLs or network traffic are often routed through the proxy server. If the proxy isn't configured to allow specific connections (e.g., to external OCI registries or cloud resources), it can cause failures like the one you're seeing.

Resolution

Please contact Broadcom Support for further assistance