After upgrading Spectrum to 23.3.x or 24.3.x, the Service Manager Integration is not accepting our settings for Impact or Status fields.

Products

• Network Observability

Issue/Introduction

We have upgraded Spectrum to 23.3.x or 24.3.x and have noticed that when we complete the NIM page for the HP Service Manager integration we receive an error "Invalid input for Default Value Field: impact".

Environment

Spectrum 23.3.x and 24.3.x

NIM Service Manager

Cause

Due to a character validation process, we are only allowing certain characters to be used.

Resolution

The current character list that can be used is as follows in NIM mappings to Service Desk.

 

- a-z (lowercase letters)
- 0-9 (digits)
- = (equals sign)
- - (hyphen, escaped with \ because - has special meaning in character classes)
- _ (underscore)
- , (comma)
- / (forward slash)
- `` (space)

Additional Information

A request to add the following additional characters has been accepted and will be added in a future release.

 

- . (period)

- & (ampersand)