Creating a configuration item and populating the attributes from extension table

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Creating a configuration item and populating the attributes from the extension table

Environment

SDM 17.x

Resolution

This is a 2 steps approach. First, we must create the CI using the createAsset method (no extension attribute) and then use the updateObject to add the extension attributes. The extension attributes can't be passed during the creation of the CI.

Example using the OOTB Hardware.Server class (grc:300054/Hardware Family)

Step 1: Create the CI using createAsset method

  
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
   <soapenv:Header/>
   <soapenv:Body>
      <ser:createAsset>
         <sid>ID_obtained_using_login_method</sid>
         <attrVals>
         <string>name</string>
         <string>A.Prueba2</string>
         <string>description</string>
         <string>Prueba Alta Generico</string>
         <string>class</string>
         <string>grc:300054</string>
         </attrVals>
         <attributes>
         </attributes>
         <createAssetResult></createAssetResult>
         <newAssetHandle></newAssetHandle>
         <newExtensionHandle></newExtensionHandle>
         <newExtensionName></newExtensionName>
      </ser:createAsset>
   </soapenv:Body>
</soapenv:Envelope>
 

Step 2: update the object (CI) created in the step above

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
   <soapenv:Header/>
   <soapenv:Body>
      <ser:updateObject>
         <sid>ID_obtained_using_login_method</sid>
         <objectHandle>har_serx:CONTACT_UUID</objectHandle> 
         <attrVals> 
         <!--1 or more repetitions:--> 
         <string>printer</string> 
         <string>test new</string> 
         <string>phys_mem</string> 
         <string>16GB</string> 
         </attrVals> 
         <attributes> 
         <!--1 or more repetitions:--> 
         <string>printer</string> 
         <string>phys_mem</string> 
         </attributes> 
      </ser:updateObject> 
   </soapenv:Body>
</soapenv:Envelope>

 

(the har_serx is the extension table for Hardware.Server and CONTACT_UUID is the ID of the CI created in step 1)