HPE environments with OneView, Lifecycle manager remediate or compliancy fails

Products

• VMware vCenter Server 7.0
• VMware vCenter Server 8.0
• VMware vRealize Suite Lifecycle Manager 8.x

Issue/Introduction

This article is to introduce awareness, when lifecycle manager compliancy or remediation is failing in HPE environments.

• Host status is unknown when checking compliancy. 

 

In: /var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server.log

• Unable to convert hsm com.hpe.ov4vc.vlcmhsm's taskinfo 
• HSM Task Info JSON String: {"action": "SCAN", "description": "Scan a set of hosts for firmware compliance and report remediation impact. [.......]  "messages": ["Error occurred during compliance scan task [.......] (STATUS FAILED)

 

*This only applies to HPE environments when OneView is present (as there is an existing HPE article for this). 

Environment

HPE hardware present for cluster, using HPE OneView in environment to monitor hardware (either standalone or plugin). 

• OneView version 8.9 or 9.0

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HPE OneView for VMware vCenter (OV4VC) and HPE OneView 8.90 or 9.0 that manages or monitors HPE Synergy or HPE ProLiant Gen10/Gen10 Plus/Gen11 Servers.

Cause

HPE OneView update from version 8.7, causes communication issues with vCenter lifecycle manager to fail compliancy or remediation. 

• The issue will affect vSphere Lifecycle Management (vLCM), vCenter Server Profiles, vCenter Server Update Planner and vSphere Lifecycle Manager (vLCM). 

 

HPE article covering the cause of this issue (OneView bug).

• https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00142114en_us

 

Resolution

HPE has written an article to cover this issue when it applies, please follow the HPE article for work around or resolution (patching OneView to fixed version). 

• https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00142091en_us

 

 

Additional Information

This Article was created for awareness, as it impacts Lifecycle Manager functions.

• OneView is supported by HPE. If additional support or details are need for this issue. Please reach out to HPE for support.