DLP "file type analyzer" analyzer_gui.exe utility does not launch

Products

• Data Loss Prevention
• Data Loss Prevention Core Package

Issue/Introduction

DLP 16.0 RU2: file type analyzer utility doesn't launch after installing it. When you install the File Type Analyzer utility from the DLP 16.0 RU2 package and Launching the File Type Analyzer utility (analyzer_gui.exe), you are getting below error:

{Startup Error}
{An error has occurred during startup:}

java.lang.NoClassDefFoundError: org/apache/log4j/PropertyConfigurator at com.vontu.tools.filegenie.FileGenie.main(FileGenie.java:25) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:483) at com.exe4j.runtime.LauncherEngine.launch(Unknown Source) at com.exe4j.runtime.WinLauncher.main(Unknown Source) at com.install4j.runtime.launcher.WinLauncher.main(Unknown Source) Caused by: java.lang.ClassNotFoundException: org.apache.log4j.PropertyConfigurator at java.net.URLClassLoader$1.run(URLClassLoader.java:372) at java.net.URLClassLoader$1.run(URLClassLoader.java:361) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(URLClassLoader.java:360) at java.lang.ClassLoader.loadClass(ClassLoader.java:424) at sun.misc.Launcher$AppClassLoader.loadClass(Launcher.java:308) at java.lang.ClassLoader.loadClass(ClassLoader.java:357) ... 8 more

 

Environment

Windows Server 2022

Product: 16.0 RU2

Cause

log4j-1.2.17.jar issue in C:\Program Files\File Analyzer\lib

Resolution

Rename log4j-1.2.17.jar to log4j-1.2.14.jar in C:\Program Files\File Analyzer\lib

after

run analyzer_gui.exe

Additional Information

Issue fixed on 16.1.

Build tested:-16.1.01000.60091