User Role Synchronization Is failing with LDAP: error code 16 - Password does not meet installation minimum of 14 characters
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User Role Synchronization Is failing with LDAP: error code 16 - Password does not meet installation minimum of 14 characters

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Article ID: 383911

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Updated On:

Products

CA Identity Manager

Issue/Introduction

For the newly created users, role sync from provisioning manager is failing.

Errors from the provisioning server logs:
FAILURE: Child Add (eTADSAccountName=Test01)
Retrieving common BLS Connectivity Configuration
    rc:  0x0010 (No such attribute)
    msg: :ETA_E_0004<AAC>, Active Dir. Account 'Test01' on 'TestEndpoint' creation failed: Connector Server Add failed: code 16 (NO_SUCH_ATTRIBUTE): failed to add entry eTADSAccountName=Test01,eTADSOrgUnitName=Test,eTADSOrgUnitName=Accounts,eTADSDirectoryName=TestEndpoint,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa: JCS@test01: JNDI: [LDAP: error code 16 - Password does not meet installation minimum of 14 characters]: failed to add eTADSAccountName=Test01,eTADSOrgUnitName=Test,eTADSOrgUnitName=Accounts,eTADSDirectoryName=TestEndpoint,eTNamespaceName=ActiveDirectory,dc=im,dc=etasa (ldaps://xx.x.xx.xx:20411)

Environment

Release : 14.5.1
Component : CA Identity Suite Virtual Appliance

Cause

Temporary password generated for the newly created users are less than 14 characters.

Resolution

We reset the password to more than 14 characters for the user, the account was created properly on the endpoint.
After that we tried to synchronize the user with role from provisioning manager and it was successful.