During upgrade SRAdmin install fails as unable to authenticate

Products

• Network Observability

Issue/Introduction

While upgrading SRAdmin install fails with below error

Unable to connect to Dx NetOps Spectrum Remote Administration Daemon (sradmin).

SPC-INT-20026: Unable to authenticate with SRAdmin on Spectroserver

Make sure the username and password are correct and the time on spectroserver is within two minutes of the time on this host.

Environment

23.x 24.x

Cause

Trying the install with a user who doesn't own the SRAdmin.exe cause authentication failure

Resolution

Check the SRAdmin.exe owner

If it is root then we need to start the install with root user

This will install without asking the credentials.