"WSS Agent is not fully loaded" when network extension is not authorized on macOS

Products

• Cloud Secure Web Gateway - Cloud SWG

Issue/Introduction

The WSS Agent UI displays the message WSS Agent is not fully loaded.

Environment

• macOS Sequoia
• macOS Sonoma
• macOS Ventura

Cause

During the WSS Agent installation process, you dismissed the "wssa-ui_netext" would like to use a new network extension dialog.

Note: During future installations of the agent, click Open System Settings to allow the extension. See the Cloud SWG Tech Docs for more instructions. 

Resolution

Allow the extension manually. 

• macOS Sequoia: In the Apple menu, select System Settings... > General > Login Items & Extensions > Network Extensions. Select the toggle beside Symantec WSS Agent to allow the extension to load.
• macOS Sonoma and Ventura: In the Apple menu, select System Settings... > Privacy & Security. Click Allow for Symantec WSS Agent.