Infrastructure Manager 23.4.2 crashing occasionally

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Sometimes the Infrastructure Manager client in Windows crashes with an event seen in the Windows Event viewer/Application Logs-

Faulting application name: NimBUSManager.exe, version: 2.0.4.6, time stamp: 0x66b5fc90
Faulting module name: ntdll.dll, version: 10.0.17763.5933, time stamp: 0x34e80bed
Exception code: 0xc0000374
Fault offset: 0x000e0703
Faulting process id: 0x2104
Faulting application start time: 0x01daf4da2c8c1ce7
Faulting application path: C:\Program Files (x86)\Nimsoft\bin\NimBUSManager.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 00c7029e-8caa-487e-a4b7-de5dae7f7885
Faulting package full name: 
Faulting package-relative application ID: 

 

How can this be resolved?

Environment

DX UIM 23.4.2 - Infrastructure Manager Client
Windows 2016 and 2019

Resolution

This will be resolved in DX UIM 23.4.3 (CU3) which is due Late 2024/Early 2025.  There is no known workaround at this time as the problem is related to an internal defect.