xFlow Button solve (Lösung) does not work as expected

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When using the Xflow (German) interface to manage a case, if you click on the "Resolve" button it is not correctly updating the case and setting the status.

Environment

Service Management 17.4.2 (German)

Resolution

A fix is included as part of the 17.4 RU4 release. 

As a work around, you have to press enter twice in the completion field.