[VMC on AWS] Commvault backup for Windows 2016 VMs fails
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[VMC on AWS] Commvault backup for Windows 2016 VMs fails

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Article ID: 383786

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Updated On:

Products

VMware Cloud on AWS

Issue/Introduction

Commvault generates a writer.xml file which is a part of the manifest.zip folder during the quiescing of the VM. However, for VMs which are on Windows 2016 the writer.xml files in the manifest.zip folder are missing (The same can be noticed if we take a quiesed snapshot directly from vCenter). This causes the backup to fail

Environment

VMware Cloud on AWS

Cause

The the parameter disk.EnableUUID='True' is missing in the vmx file. 

Resolution

To resolve this issue, perform the steps mentioned below:

  1. Login into the vCenter and locate the Windows Server 2016 virtual machine for which you are enabling the disk UUID attribute, and power off the virtual machine.
  2.  After power-off, right-click the virtual machine, and choose Edit Settings.
  3.  Click VM Options tab, and select Advanced.
  4.  Click Edit Configuration in Configuration Parameters.
  5.  Click Add parameter.
  6.  In the Key column, type disk.EnableUUID.
  7.  In the Value column, type TRUE.
  8.  Click OK and click Save.
  9. Power on the virtual machine

Additional Information

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