How to recover an VIO instance stuck in error / deleting status
Article ID: 383782
Updated On:
Products
Issue/Introduction
The status of an instance shows as "ERROR" or stuck in an intermediate state after any failed operation on the instance.
openstack server show <Server Name>.
+-----------------------------+-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| Field | Value |
+-----------------------------+-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
| OS-DCF:diskConfig | AUTO |
| OS-EXT-AZ:availability_zone | ########## |
| OS-EXT-STS:power_state | Shutdown |
| OS-EXT-STS:task_state | None |
| OS-EXT-STS:vm_state | error |
| OS-SRV-USG:launched_at | 2022-08-11T10:38:37.000000 |
| OS-SRV-USG:terminated_at | None |
| accessIPv4 | |
| accessIPv6 | |
| addresses | ##########
| config_drive | True |
| created | 2022-07-11T09:40:09Z |
| fault | {'code': 400, 'created': '2024-11-26T04:33:27Z', 'message': 'Unavailable console type serial.'} |
| flavor | custom |
| hostId | ############################################# |
| id | ############################################## |
| image | RHEL |
| key_name | ####### |
| name | "Instance name" |
| project_id | Project name |
| properties | |
| status | ERROR |
| updated | 2024-11-26T04:32:06Z |
| user_id | ########################################### |
| |
+-----------------------------+-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+
Environment
VMware Integrated Openstack 6.x,7.x
Cause
There are multiple reasons for an instance getting stuck in an intermediate state of ERROR or Deleting.
Resolution
Use the nova reset-state command to manually reset the state of an instance.
nova reset-state --active <instance ID>
If you are trying to delete the instance, set the instance to ERROR state and then delete the instance.
nova reset-state<instance ID>
openstack server delete <Instance ID>
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