SDWAN-Client user authentication prompt reappears even after providing login credentials.
The user neither gets authenticated nor get authentication error.
Velocloud SDWAN, SDWAN-Client, Velocloud SD-Access, VMware SDWAN Client, SODA
The SDWAN-Client application runs multiple processes and sdwan-client-service is one of them.
It takes care of the interaction between UI and other modules. These are automatically started by the OS post bootup.
If sdwan-client-service fails to get launched, then none of the other modules will be responding and user authentication wont be successful.
Sample output from Windows:
Go to Windows Task Manager and check status of sdwan-client-service.
The services should be running as background process.
Apart from this you can also find another process running as SD-WAN Client
Sample output from MAC:
Go to MAC terminal and check for the status of sdwan-client service (ps -aef | grep sdwan-client-service)
Other SDWAN Client processes running on MAC
If the sdwan-client-service is not running on the background, the service needs to be restarted.
Windows OS:
Go to services and check for SD-WAN Client Service . Click on "Start the service"
MAC OS:
Open Terminal on MAC and issue below commands.
ls -l /Library/LaunchDaemons/com.vmware.orchestrator.sdwanclient.service.plist
sudo launchctl load /Library/LaunchDaemons/com.vmware.orchestrator.sdwanclient.service.plist
If issue still persists please collect the logs as instructed in the KB-368552
Please open a case with Broadcom Support for SD-Access along with the logs.