Service name "VMware SVGA Helper service" changes to "VM3Dservice" after updating VMware Tools to 12.5.0 on a non-English Windows OS.
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Service name "VMware SVGA Helper service" changes to "VM3Dservice" after updating VMware Tools to 12.5.0 on a non-English Windows OS.

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Article ID: 383572

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Service name "VMware SVGA Helper service" changes to "VM3Dservice" after updating VMware Tools to 12.5.0 on a non-English Windows OS.

The VM3Dservice itself starts normally and there is no impact.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VM3DService

The above registry entry does not have ”displayname” and ”description” 

Environment

VMware Tools 12.5.0

Guest OS : Non-English Windows OS.

Cause

Bug as to local language strings into VMware Tools 12.5.0

Resolution

Fixed in VMware Tools 12.5.1

Additional Information

This is just a display name issue and has no impact on VM3Dservice. Users can ignore it.