Error 245 when attempting to upgrade VRMS

Products

• VMware Live Recovery

Issue/Introduction

You will see an error 245 when trying to upgrade VRMS after attaching the ISO to the VM and running the install from the management UI (port 5480)

The error looks like:

ERROR

Operation Failed Failed to install update: Unknown error 245.

Operation ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

Environment

This is a normal vCenter and VRMS environment with the correct ISOs downloaded for SRM and VRMS

Cause

The cause of the error is that the VRMS appliance has the SRM ISO attached and the upgrade is run and fails with the error 245 message

Resolution

Check to ensure that the VRMS VM has the correct vsphere-replication-x.x.x ISO attached to the CD-ROM before running the install.

 

Additional Information

From the VRMS side logs /opt/vmware/support/logs/dr/drconfig.log you see the entries:

 

2024-12-09T23:18:43.572Z verbose drconfig[02791] [SRM@6876 sub=Installing packages opID=7722d6c5-5489-4116-8b43-8cbe92f0906d-installUpdate:8e46] Command "/usr/bin
/bash -x /var/tmp/upgrade/9.0.2.8708/install.sh" exit code: 245
2024-12-09T23:18:43.572Z info drconfig[02791] [SRM@6876 sub=InstallUpdateOp opID=7722d6c5-5489-4116-8b43-8cbe92f0906d-installUpdate:8e46] Exiting Start
2024-12-09T23:18:43.572Z error drconfig[02791] [SRM@6876 sub=InstallUpdateOp opID=7722d6c5-5489-4116-8b43-8cbe92f0906d-installUpdate:8e46] Failed to install update: 'N7Vmacore15SystemExceptionE Unknown error 245 (245)
--> [context]zKq7AVECAAQAADjBbgELZHJjb25maWcAACwZHGxpYnZtYWNvcmUuc28AAI97SAGd6ABsaWJhcHBsaWFuY2UtdXBncmFkZS5zbwACqw0VZHItY29uZmlndXJhdG9yAAJK7hoC3xIKAM4pNADSQjQA4
H1JA7COAGxpYnB0aHJlYWQuc28uMAAE3/oPbGliYy5zby42AA==[/context]'
2024-12-09T23:18:43.574Z error drconfig[02791] [SRM@6876 sub=InstallUpdateOp opID=7722d6c5-5489-4116-8b43-8cbe92f0906d-installUpdate:8e46] Operation failed
--> (drConfig.fault.InstallUpdateFailedWithMsgFault) {
-->    faultCause = (vmodl.MethodFault) null,
-->    faultMessage = <unset>,
-->    reason = "Unknown error 245"
-->    msg = ""
--> }
--> [context]zKq7AVECAAQAADjBbgEKZHJjb25maWcAACwZHGxpYnZtYWNvcmUuc28AAQMhFWRyLWNvbmZpZ3VyYXRvcgAB/WgFAUruGgHfEgoAzik0ANJCNADgfUkCsI4AbGlicHRocmVhZC5zby4wAAPf+g9saWJjLnNvLjYA[/context]
2024-12-09T23:18:43.576Z verbose drconfig[02792] [SRM@6876 sub=DrConfigUpdateManager ctxID=d1f9109f opID=7722d6c5-5489-4116-8b43-8cbe92f0906d-installUpdate:8e46]
OnError: Update task failed
--> (drConfig.fault.InstallUpdateFailedWithMsgFault) {
-->    faultCause = (vmodl.MethodFault) null,
-->    faultMessage = <unset>,
-->    reason = "Unknown error 245"
-->    msg = ""
--> }

 

Note: this is just an example and you dates and OpID's will be different