ARD and JIRA integration error
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ARD and JIRA integration error

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Article ID: 383417

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Updated On:

Products

CA Agile Requirements Designer

Issue/Introduction

Facing an issue with JIRA (v9.4.14) integration from ARD Studio 3.2.7 which was working fine couple of months ago.
The JIRA connector login works fine, but in the setup configuration window, the project expansion doesn't work for any project. The same project is accessible from the browser to the same user.
Looking at the logs with JIRA logging enabled, can see below error:
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2024-11-25 16:07:54,545 INFO  [default] [Atlassian Jira Log](GET) Request URL: https://JIRA_HOSTNAME/rest/api/latest/issue/createmeta?expand=projects.issuetypes.fields&projectKeys=COPS
2024-11-25 16:07:54,621 ERROR [default] [E:\Jenkins\workspace\_Studio_ARDDesktop_release_3.2.7\AgileDesigner\RESTServiceHelper.cpp:644] [Atlassian Jira Log]Qt Network Error (Qt error code: 203) Error transferring https://JIRA_HOSTNAME/rest/api/latest/issue/createmeta?expand=projects.issuetypes.fields&projectKeys=COPS - server replied:
2024-11-25 16:07:54,622 INFO  [default] [Atlassian Jira Log]Response URL: https://JIRA_HOSTNAME/rest/api/latest/issue/createmeta?expand=projects.issuetypes.fields&projectKeys=COPS
2024-11-25 16:07:54,622 INFO  [default] [Atlassian Jira Log]Response HTTP Code: 404
2024-11-25 16:07:54,622 INFO  [default] [Atlassian Jira Log]ReturnedMessage: {"errorMessages":["Issue Does Not Exist"],"errors":{}}
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Hitting the same GET URL in browser gives the same error.

Environment

ARD Studio 3.2.7

JIRA (v9.4.14)

Cause

Changes in JIRA APIs caused this issue.

Resolution

Upgrading to ARD Studio version 3.5 resolves the issue.