Some fields not populated between source system and Rally V2 in ConnectALL

Products

• ConnectAll SaaS
• ConnectALL
• ConnectAll On-Prem

Issue/Introduction

If a customer has mapped the following three fields between Rally and a source system like ALM or Jira, only two of them are populating:

• Formatted ID
• Object ID
• _URL

 

Cause

This is due to the way that certain fields are handled in ConnectALL due to being "reference fields".  Reference field synchronization triggers a secondary synchronization on creation of a work item in a target system.

For example, when a work item is created in ALM and synchronized to Rally, a secondary synchronization is needed to populate those reference fields back in ALM.

Resolution

There are two workarounds for this.

One workaround is to simply remove one of the three less critical fields to have the other two populate if you don't need all three fields.

 

The second workaround involves setting a specific parameter in the connectall.properties file on 3.5 and lower or editing the ConnectALL Properties page within the UI in 3.6 and higher.

1. Get the name of the automation; in this case we will use an automation named "SampleAutomation".
2. In the ConnectALL Properties, add a custom property called SampleAutomation.reference.fields
3. In the values, add FormattedID,ObjectID
4. Restart your core service (instructions)

 

Additional Information

keywords: formattedid objectid