When using a remote MySql server host for a DX NetOps Portal UI web server the network connection stability between servers is critical to the environments success and stability.
While the throughput and bandwidth are important factors, the connection stability is the most important.
Often things like firewalls between the servers can impact the connection stability by closing connections that need to remain open. Once closed the tool gets in an error loop trying to reconnect through a connection it expects to still be open.
All supported DX NetOps Performance Management releases
Network connectivity instability causes Portal web server UI functionality problems.
Move the remote MySql database server host to a server located where network stability can be maintained. For example moving it to the same network subnet or ESXi host, or to a location without a firewall between the servers.
To successfully move the MySql database server host follow these steps.