Missing AWS data after billing block change from consolidated to full family
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Article ID: 383293
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Updated On:
Products
CloudHealth
Issue/Introduction
Scenario: A partner moves all of the channel customers AWS accounts out of the consolidated billing account and into their own payer account. The old consolidated billing block is then deleted and now they have a Full Account Family billing block, which results in a data gap during transition month.
Resolution
For the transition month
Delete the old payer consolidated billing block (this may have already been done by the partner)
If they already created the new FF block, modify it by changing it to consolidated that looks like full-family, ie: assign all the linked accounts and set the designated payer as billing family payer.
Rerun PGB using current account assignment for the month where the accounts transition occurred
Wait until the next day and then set the customer's billing block back to Full Family so that it applies again automatically after nightly processing to the current month.