Missing AWS data after billing block change from consolidated to full family
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Missing AWS data after billing block change from consolidated to full family

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Article ID: 383293

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Updated On:

Products

CloudHealth

Issue/Introduction

Scenario:  A partner moves all of the channel customers AWS accounts out of the consolidated billing account and into their own payer account . The old consolidated billing block is then deleted and now they have a Full Account Family billing block, which results in a data gap.  

Resolution

For the transition month

  1. Delete the old payer consolidated billing block
  2. Create a new consolidated billing block that looks like full-family, ie: assign all the linked accounts and set the designated payer as billing family payer.

Partner Generated Billing in this case should detect the two source payers and stitch the bills. 
Also note, after the transition month you can set the billing block back to Full family if you decide to do so.