Unable to login to VMware Aria Automation system using provided credentials when integrating Aria Automation in Aria Operations

Products

• VMware Aria Suite

Issue/Introduction

• When trying to add Aria Automation adapter to Aria Operations, you see error similar to

         Unable to login to VMware Aria Automation system using provided credentials

• In the collector.log on Aria Operations, you see:

         2024-10-21T08:40:30,012+0000 ERROR [TasksManager-TaskHandler-1715]  com.vmware.adapter3.cas.util.CASAdapterUtil.handleResponse - Error connecting to CAS for URL =https://x.x.x.x/csp/gateway/am/api/login response is, 404 page not found
         response code is 404
         2024-10-21T08:40:30,012+0000 ERROR [TasksManager-TaskHandler-1715]  com.vmware.adapter3.cas.impl.CASAPIService.login - Unable to get the authentication token from VMware Aria Automation

• Aria Automation is behind a Load Balancer

Environment

Aria Operations 8.18

Cause

You will see this issue if you use the Load Balancer's IP or one of the Aria Automation nodes' address

Resolution

When integrating Aria Automation behind a load balancer to Aria Operations use the Load Balancer's FQDN