Error : Unable to login to VMware Aria Automation system using provided credentials

Products

• VMware Aria Suite

Issue/Introduction

• When trying to add Aria Automation adapter to Aria Operations, you see error similar to

         Unable to login to VMware Aria Automation system using provided credentials

• In the /strage/log/vcops/log/collector.log on Aria Operations, you see:

          ####-##-#####:40:30,012+0000 ERROR [############-###########-####]  com.vmware.adapter3.cas.util.CASAdapterUtil.handleResponse - Error connecting to CAS for URL =https://<Load-Balancer-FQDN or IP>/csp/gateway/am/api/login response is, 404 page not found
         response code is 404
         ####-##-#####:40:30,012+0000 ERROR [############-###########-####]  com.vmware.adapter3.cas.impl.CASAPIService.login - Unable to get the authentication token from VMware Aria Automation

Environment

VMware Aria Operations 8.18.x

Cause

 Integration of Aria Automation within Aria Ops using load balancer FQDN or VIP address is not recommended. This is due to, load balancer will redirect the calls to Aria Automation instance & fails to get the auth token

Resolution

To resolve this issue, during the Aria Automation integration within Aria Operations, make sure to use the Aria Automation FQDN or IP address, instead of the load balancer's FQDN or IP address. For details refer to the following documentation