Create a notification for Knowledge documents when the subject expert changes

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

We would like to create a notification for Knowledge documents when the subject expert changes.

Environment

CA Service Desk Manager 17.3 and higher

Resolution

Out of box, you can use activity notification(Administration-->Notifications-->Activity Notifications and search for code KD%) to set up notification for some knowledge document activities like assigned, published/unpublished, rework version created etc. However, there is no activity notification for "subject expert" change.

Can you create one by click on the "Create New" button? You can create one but it won't do anything until you write your custom spel code to add some action to it...similar to you add a custom trigger with custom spel code for the trigger action. Writing this spel code is not supported though( meaning you have to write your own code, test it, implement it and maintain it). 

Additional Information

If you would like Broadcom DEV to enhance the product to add such an activity notification, please submit an idea/enhancement request from

Ideas